Objective:

To train youth, fresh recruits, or job seekers on the structure, workflow, rules, and expectations in government jobs so they can enter with full preparation and perform efficiently.

Training Modules & Content

Module 1: Introduction to Government Job System

• Types of jobs: Permanent, Contract, Daily-wage, Project-based
• Grades & Scales (BPS system overview)
• Hiring bodies: FPSC, PPSC, NTS, OTS, etc.
• Job progression & promotion system

Module 2: Government Office Structure & Hierarchy

• Ministry, Department, Directorate, Section
• Roles of Clerk, Assistant, Superintendent, Officer
• Flow of work: file movement, approval chain
• Understanding administrative chains of command

Module 3: Daily Duties & Responsibilities

• Attendance and leave policies
• File noting, drafting, and movement
• Record keeping and office registers
• Internal communication (memos, letters, notifications)

Module 4: Rules, Regulations & Ethics

• Basic Government Servants Rules (Conduct, Efficiency, Discipline)
• What is allowed / not allowed (conflict of interest, corruption, punctuality)
• PPRA and procurement basics (for finance/admin roles)
• Professional behavior and dealing with public/clients

Module 5: Digital Government Tools & Trends

• Use of MS Office in government jobs
• Introduction to E-office system
• Email communication within departments
• Cybersecurity & data protection

Additional Sessions (Optional):

• Preparing for department exams or internal promotions
• How to file RTIs (Right to Information) or respond to them
• Introduction to Pension & Retirement Process
• Civil servant vs. public service project staff (comparison)

 Benefits of the Training:

• Prepares candidates mentally and practically for government job environments
• Boosts confidence and professionalism for clerical/admin roles
• Reduces onboarding time for departments hiring fresh staff
• Helps youth understand how to grow within the government system
• Equips them with realistic expectations and career planning

Training Outline

Module 1: Understanding Job Markets

• Overview of government, private, and overseas job markets

• Key differences in recruitment processes and expectations

• Job trends and in-demand skills

Module 2: Personal Branding & Career Planning

• Self-assessment: strengths, skills, and career goals

• Building a personal brand (online and offline)

• Choosing the right career path and sector

Module 3: Resume, Cover Letter & Portfolio Development

• Crafting targeted resumes for different job types

• Writing impactful cover letters

• Creating a professional portfolio or online profile (e.g., LinkedIn)

Module 4: Job Search Strategies

• Where and how to find government, private, and overseas job openings

• Navigating online job portals and recruitment websites

• Networking strategies and using social media for job hunting

• Application tracking and follow-ups

Module 5: Applying for Government Jobs

• Understanding eligibility, exams, and selection processes

• Preparing for written tests and interviews

• Interpreting government job advertisements

Module 6: Applying for Private Sector Jobs

• Customizing applications for corporate roles

• Preparing for different interview formats (HR, technical, group)

• Handling recruitment agencies and headhunters

Module 7: Applying for Overseas Jobs

• Understanding visa processes and legal requirements

• Preparing international-standard resumes

• Cultural awareness and global job interview tips

• Avoiding scams and verifying legitimate employers

Module 8: Interview Preparation & Professional Communication

• Common interview questions and answers

• Mock interviews and feedback sessions

• Communication skills and professional etiquette

Learning Outcomes / End Capabilities

By the end of the training, participants will be able to:

• Clearly identify and pursue suitable job opportunities in government, private, or international markets.

• Create customized resumes and cover letters tailored to specific sectors and job roles.

• Conduct an organized and strategic job search using the right tools and platforms.

• Prepare confidently for job interviews and recruitment tests across different sectors.

• Understand and meet the specific requirements of government and overseas job applications.

• Build a strong personal brand and maintain professional communication throughout the hiring process.

• Avoid common pitfalls and increase their chances of securing meaningful employment.

Office Management & File Handling

Why It’s Needed:
Writing proper official letters, memos, and summaries is a core part of clerical duties in the public sector.

Training Outline

Module 1: Fundamentals of Office Management

• Definition and scope of office management
• Key responsibilities of office administrators
• Importance of planning, organizing, and coordinating office activities
• Managing supplies, equipment, and maintenance

Module 2: Administrative & Support Functions

• Handling correspondence, mail, and scheduling
• Managing appointments, meetings, and calendars
• Visitor management and front desk etiquette
• Basic recordkeeping and reporting

Module 3: File Handling – Physical Records

• File classification and indexing systems
• Creating and maintaining filing systems
• Safe storage and access control for physical files
• Archiving and disposal of old records

Module 4: File Handling – Digital Records

• Introduction to electronic file management systems
• Naming conventions and folder structures
• Document version control and backups
• Security and confidentiality in digital records

Module 5: Efficiency, Confidentiality & Compliance

• Time-saving tips for file organization
• Office policies and confidentiality protocols
• Compliance with data protection and organizational standards
• Using office tools (MS Office, shared drives, etc.) effectively

Learning Outcomes / End Capabilities

By the end of the training, participants will be able to:

• Manage office operations smoothly and handle day-to-day administrative tasks with confidence.
• Organize and maintain both physical and digital filing systems effectively.
• Retrieve and store documents quickly, safely, and in compliance with company policies.
• Maintain a clean, professional, and efficient office environment.
• Communicate clearly and handle internal and external requests with professionalism.
• Support office staff and leadership through improved administrative efficiency.

Why it’s needed: Soft skills are just as important as hard skills. These trainings make people more professional and productive in a corporate environment.

Training Outline

Module 1: Introduction to Time Management

• Understanding time management and its benefits
• Identifying personal time-wasters and productivity blockers
• Setting SMART goals and priorities
• Time-blocking and scheduling techniques

Module 2: Tools and Techniques

• Using planners, calendars, and task management tools
• The Eisenhower Matrix and Pomodoro Technique
• Managing interruptions and staying focused
• Balancing multiple tasks and meeting deadlines

Module 3: Introduction to Office Etiquette

• Importance of professional behavior at work
• First impressions and workplace decorum
• Dress code and hygiene
• Respecting personal space and shared environments

Module 4: Communication Etiquette

• Proper email and phone etiquette
• Greeting colleagues, clients, and visitors
• Meeting behavior (in-person and virtual)
• Respectful communication and tone

Module 5: Teamwork and Professional Conduct

• Collaboration and supporting team efforts
• Punctuality and dependability
• Respecting diversity and inclusivity
• Handling conflicts politely and professionally

Learning Outcomes / End Capabilities

By the end of the training, participants will be able to:

• Manage their time efficiently, prioritize tasks, and meet deadlines with less stress.
• Use time management tools and strategies to increase personal and team productivity.
• Demonstrate professionalism and courtesy in daily office interactions.
• Communicate respectfully and clearly with colleagues and clients.
• Exhibit appropriate behavior in meetings, shared spaces, and during work-related social interactions.
• Contribute to a more respectful, organized, and collaborative workplace culture.

Business Communication Skills

Why it’s needed: Clear communication—written and verbal—is essential for emails, meetings, and teamwork in every office environment.

Training Outline

Module 1: Fundamentals of Business Communication

• Importance of communication in business
• The communication process and barriers
• Verbal vs. non-verbal communication
• Listening skills and feedback techniques

Module 2: Written Communication

• Professional email etiquette
• Report and memo writing
• Structuring clear and concise messages
• Tone, grammar, and proofreading tips

Module 3: Oral Communication

• Public speaking and presentation techniques
• Speaking with confidence in meetings
• Telephone and video call etiquette
• Body language and voice modulation

Module 4: Interpersonal and Cross-Cultural Communication

• Building rapport and relationships
• Communicating across cultures
• Conflict resolution and difficult conversations
• Team collaboration and emotional intelligence

Module 5: Digital Communication Tools

• Effective use of communication platforms (Teams, Zoom, Slack)
• Online meeting best practices
• Managing group chats and digital etiquette

Learning Outcomes / End Capabilities

By the end of this training, participants will be able to:

• Communicate ideas clearly and persuasively, both in writing and verbally.
• Write professional and effective emails, reports, and business documents.
• Present confidently in meetings, pitches, or public speaking scenarios.
• Apply active listening and feedback techniques to enhance collaboration.
• Navigate workplace communication challenges, including conflict resolution.
• Adapt messages for different audiences, cultures, and communication styles.
• Use modern communication tools appropriately and professionally.

Microsoft Office (Excel, Word, PowerPoint)

Why it’s needed: Every company expects employees to be comfortable with MS Office. It’s a must-have skill for data entry, reporting, documentation, and presentations.

Training Outline

Module 1: Microsoft Word – Word Processing Skills

• Introduction to Word Interface
• Creating, Editing, and Formatting Documents
• Working with Tables, Headers, and Footers
• Inserting Images, Shapes, and SmartArt
• Using Styles, Templates, and Themes
• Page Layout and Printing Options
• Track Changes and Collaboration Tools

Module 2: Microsoft Excel – Data Handling and Analysis

• Overview of Excel Interface
• Entering and Formatting Data
• Basic Formulas and Functions
• Data Sorting and Filtering
• Charts and Graphs Creation
• Conditional Formatting
• Introduction to PivotTables
• Data Validation and Protection

Module 3: Microsoft PowerPoint – Presentation Design

• PowerPoint Interface and Slide Layouts
• Creating and Designing Slides
• Using Transitions and Animations
• Inserting Charts, Images, and Videos
• Effective Presentation Techniques
• Notes and Slide Show Tools
• Finalizing and Sharing Presentations

Learning Outcomes / End Capabilities

By the end of the training, participants will be able to:

• Create well-structured and professional documents in Microsoft Word, including reports, letters, and manuals.
• Perform data entry, calculations, and basic data analysis using Microsoft Excel, with the ability to visualize data effectively.
• Design engaging and visually appealing PowerPoint presentations suitable for meetings, pitches, and training sessions.
• Increase workplace efficiency through shortcuts, templates, and automation features.
• Collaborate effectively using integrated Office tools and cloud services (OneDrive, SharePoint).
• Enhance confidence in using digital tools for professional communication and reporting